Privacy Policy

This Privacy Policy ("Policy") is published by the operator of the Mamen4D online gambling platform, accessible at https://mamen4d.asia ("Platform", "we", "us", "our"). This Policy governs the collection, processing, storage, and disclosure of personal data in connection with your use of the Platform, including our website, any mobile-optimised access points, and all associated services.

Mamen4D is committed to handling personal data responsibly and in compliance with internationally recognised data protection principles. We collect only the data that is genuinely necessary to operate our services, meet our regulatory and licensing obligations, and protect the security and integrity of the Platform.

By registering an Account on the mamen4d Platform, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform.

This Policy should be read alongside our Terms & Conditions, which govern the overall legal relationship between you and Mamen4D.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" means the individual to whom Personal Data relates — in the context of this Policy, this is you, the registered user.
• "Data Controller" means Mamen4D, as the entity that determines the purposes and means of processing Personal Data.
• "Third-Party Processor" means any external organisation engaged by Mamen4D to process Personal Data on our behalf under a written data processing agreement, including payment processors, KYC service providers, and fraud prevention specialists.
• "KYC" means Know Your Customer — the mandatory identity and age verification process required under international anti-money laundering and responsible gambling standards.
• "Cookie" means a small data file stored on your device by your web browser at the instruction of the Platform, used to maintain session state, preferences, and analytical data.
• "PDPA" means the Personal Data Protection Act 2010 of Malaysia, which regulates the processing of personal data in commercial transactions in Malaysia.

Mamen4D collects the following categories of Personal Data. We collect only what is necessary for the purposes set out in Section 5 of this Policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data, except where a user voluntarily discloses health-related information in connection with a responsible gambling request (e.g., problem gambling self-disclosure). Such information is processed solely for the purpose of applying protective measures.

Mamen4D collects Personal Data through the following channels:

• Direct submission by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated technical collection: When you browse or use the Platform, technical data including IP address, device identifiers, and session data is automatically collected via server logs and cookies.
• Payment service providers: When you transact via Maybank2u, CIMB Clicks, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or cryptocurrency networks, transaction confirmation data is received from those service providers.
• KYC and identity verification providers: Third-party identity verification services may provide us with the results of document authenticity checks and watchlist screening.
• Fraud and security monitoring systems: Automated systems may generate risk signals and flagging data in connection with account activity reviews.

Mamen4D processes your Personal Data for the following specific, legitimate purposes:

1. Account management: Creating, maintaining, verifying, and managing your registered account on the mamen4d Platform.
2. Transaction processing: Processing deposits and withdrawals via your chosen payment method (FPX, DuitNow, e-wallets, cryptocurrency, or bank transfer), reconciling balances, and managing bonus credits.
3. Identity verification and KYC compliance: Verifying your identity, age (21+ requirement), and the legitimacy of your payment methods in accordance with international anti-money laundering standards applicable to online gambling operators.
4. Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct.
5. Responsible gambling compliance: Monitoring betting patterns, enforcing self-imposed limits, applying self-exclusion measures, and identifying potential problem gambling behaviour in order to intervene appropriately.
6. Customer support: Responding to your queries, complaints, and support requests via live chat, email, or other communication channels, and maintaining records of those interactions.
7. Legal and regulatory compliance: Meeting obligations imposed by our gaming licence, applicable anti-money laundering legislation, and any court orders or regulatory directions we may receive.
8. Platform improvement: Analysing aggregated and anonymised usage data to understand how users interact with the Platform, identify bugs and usability issues, and improve features and performance.
9. Marketing communications: Sending you information about promotions, bonuses, and platform updates by email or in-platform notification — only where you have consented to receive such communications and have not subsequently opted out.

We do not use your Personal Data for purposes beyond those listed above without obtaining your prior consent, except where required to do so by applicable law or a binding legal order.

Each category of processing described in Section 5 rests on one or more of the following legal bases:

• Performance of a contract: Processing necessary to fulfil your account agreement, including transaction processing, account management, and customer support.
• Legal obligation: Processing required to comply with KYC and anti-money laundering regulations, responsible gambling obligations, and applicable licensing conditions.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, and platform performance improvement — where those interests do not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and the use of non-essential cookies — where you have given explicit, freely withdrawable consent.

Mamen4D does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share data only in the following defined circumstances:

• Payment processors and financial institutions: We share necessary transaction data with your chosen payment provider (e.g., Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet operator, Boost, GrabPay, PayNet for FPX/DuitNow, and cryptocurrency networks) in order to process deposits and withdrawals. These entities are subject to their own privacy and data security standards.
• KYC and identity verification providers: We engage specialist third-party identity verification services to validate your identity documents and screen against international watchlists and sanctions databases. These providers act as processors on our behalf under written data processing agreements.
• Fraud prevention and security services: We may share account activity data with specialist fraud detection services to identify and prevent financial crime and prohibited conduct on the Platform.
• Game and platform technology providers: Third-party game software providers may receive anonymised session data in connection with the delivery and maintenance of their games on our Platform. They do not receive personally identifiable information unless strictly necessary for their contracted role.
• Legal and regulatory authorities: We will disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, a valid court order, or our licensing obligations — without prior notice to you where legally required.
• Corporate restructuring: In the event of a merger, acquisition, or sale of all or substantially all of our assets, Personal Data held in our systems may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to it.

All third-party processors engaged by Mamen4D are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

Mamen4D retains Personal Data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or our licensing conditions.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual. Backups containing your data are purged in accordance with our data lifecycle management schedule.

Mamen4D implements a comprehensive suite of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mamen4d Platform — the same encryption standard used by Malaysian commercial banks for online banking services.
• Encrypted data storage for all Personal Data, KYC documents, and financial records held in our systems, using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised personnel with a defined operational need can access specific categories of Personal Data.
• Multi-factor authentication requirements for all internal system access by Mamen4D staff and administrators.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists to identify and remediate vulnerabilities.
• Intrusion detection and monitoring systems that provide real-time alerting for anomalous access patterns or security events.
• Data breach response procedures — in the event of a confirmed data breach affecting your personal data, we will notify you and the relevant authorities within the timeframe required by applicable law.

The mamen4d Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised user experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login state, language preferences, and security tokens. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences such as display language, betting interface settings, and notification preferences, so you do not need to re-configure them on each visit.
• Analytical cookies: Collect anonymised data on how users interact with the Platform — which pages are visited, how long sessions last, and where users navigate. This data is used in aggregate form to improve Platform design and performance.
• Security cookies: Used to detect unusual access patterns, support fraud prevention measures, and verify that automated bots are not misusing the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. We do not use cookies for cross-site advertising or to sell your browsing data to third parties.

Mamen4D's platform infrastructure may involve the transfer and storage of Personal Data on servers located outside Malaysia. As an internationally licensed operator, some of our third-party processors — including KYC providers, cybersecurity specialists, and game technology partners — may be located in jurisdictions other than Malaysia.

Where Personal Data is transferred internationally, we ensure appropriate safeguards are in place, including contractual data processing agreements that impose obligations equivalent to those required under applicable data protection standards. We do not transfer Personal Data to countries that lack adequate data protection frameworks without implementing specific protective measures.

For Malaysian users, any international transfer of your personal data is conducted in a manner consistent with the principles of the Personal Data Protection Act 2010, to the extent applicable to the processing activities in question.

You have the following rights in respect of your Personal Data held by Mamen4D. To exercise any of these rights, contact our support team via live chat or email. We will acknowledge your request within 3 business days and respond substantively within 30 days.

Please note that some rights are subject to limitations — for example, we cannot delete data we are legally required to retain under our KYC or financial record-keeping obligations. Where a right cannot be fully exercised, we will explain the reason clearly in our response.

The mamen4d Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of the KYC process for all accounts.

If we have reason to believe, or discover, that Personal Data has been collected from a person under 21 years of age, that account will be immediately suspended and all associated Personal Data and account activity will be reviewed. The account will be closed and any balance will be handled in accordance with our Terms and Conditions regarding underage access.

If you are a parent or guardian and have reason to believe that your child may have accessed or registered on the mamen4d Platform, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary remedial action.

Mamen4D reserves the right to update or amend this Privacy Policy at any time. Material changes — those that affect your rights, the categories of data we collect, or the purposes for which we use your data — will be communicated to you by email to your registered address at least fourteen (14) days before the changes take effect, and by a prominent notice on the Platform.

Non-material changes (such as typographical corrections, clarifications that do not alter the substance of the Policy, or administrative updates) may take effect immediately upon publication without prior notice.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the mamen4d Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how your Personal Data has been handled, please contact us through the following channels. All privacy-related enquiries receive a written response within 3 business days.

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. In Malaysia, data protection matters may be referred to the Department of Personal Data Protection (JPDP) under the Personal Data Protection Act 2010. Mamen4D will cooperate fully with any such regulatory enquiry.